Return Policy

Return Policy – Kissly

At Kissly, customer satisfaction is our top priority. We accept returns only in specific cases as outlined below.

🛍️ Return Eligibility

You can request a return only if:

  • You received a damaged, defective, or wrong item
  • You raise the return request within 2 days of delivery
  • The product must be unused, in its original packaging, and with all tags intact

🚫 Non-Returnable Products

Due to hygiene and safety reasons, the following items cannot be returned unless they are damaged:

  • Earrings
  • Makeup products
  • Nail polish
  • Other personal care items

🔁 Return Process

To initiate a return, please follow these steps:

  1. Contact our support team:
  2. Provide the following information:
    • Your order ID
    • Issue details
    • Photos (if applicable)

💸 Refund Timeline

  • Once the returned item is received and inspected, we will initiate a refund to your original payment method
  • Refunds are processed within 5–7 business days after approval

For any questions or concerns regarding returns, please don't hesitate to contact our customer support team.