Shipping and Delivery Policy

Shipping and Delivery Policy
Effective Date: 28/06/2024

At Kissly Beauty Private Limited, we strive to ensure that your products reach you quickly and in perfect condition. This Shipping and Delivery Policy outlines how we handle order processing, shipping timelines, and delivery methods for purchases made on our website (https://kissly.in/) and mobile app.

1. Order Processing

Orders are typically processed within 24 to 48 hours of successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive an order confirmation email and SMS after placing your order.

2. Shipping Timeline

We deliver across most pincodes in India using trusted courier partners.
Estimated delivery time:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–7 business days

  • Remote Areas: 7–10 business days

Delivery times may vary slightly due to unforeseen circumstances like weather, courier delays, or festive seasons.

3. Shipping Charges

    • Free shipping is available on all prepaid orders above ₹499.

    • A flat shipping charge of ₹49 applies to orders below ₹499.

    • Cash on Delivery (COD) orders may include an additional COD charge of ₹30.

    Shipping charges may also vary based on your order amount, order size, and weight. All applicable charges are clearly displayed in the app at the time of placing the order, allowing you to review them before confirming your purchase.

    Please note: The shipping charges mentioned above are only for example purposes and may not reflect the actual charges. Actual shipping charges will be shown during checkout in the app.

4. Order Tracking

Once your order is shipped, a tracking ID and link will be shared via email/SMS.
You can also track your order status directly from the “My Orders” section in the app or website.

5. Delivery Attempt

Our courier partners generally attempt delivery up to 2 times. However, since we work with multiple delivery companies, the number of delivery attempts may vary depending on the courier’s policy.

If the order is undelivered due to an incorrect address, unavailability, or if you refuse to accept the product, the order may be returned to us and marked as cancelled.

In such cases, after verifying the return, we will deduct all applicable courier charges from your order amount before processing a wallet refund. These charges depend on your order amount, order size, and order weight.

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6. Damaged, Wrong, or Missing Products

If you receive a damaged, wrong, or missing product, please record an unboxing video while opening the package. Contact us within 48 hours of delivery at support@kisslybeauty.com or you can also call our support team.

Please note that if you fail to contact us within the specified time, you may not be eligible for a replacement or wallet refund.

7. Contact Us

If you have any questions or concerns about shipping and delivery, feel free to contact:

Kissly Beauty Private Limited
0 Nibi Lohagara, Allahabad, Uttar Pradesh – 212107
📧 Email: support@kisslybeauty.com